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                                  Resene Curtain Collection

                                  Frequently asked questions


                                  The Resene Curtain Collection

                                  How do I know what size curtain I need?

                                  Follow the How to Measure Guide.


                                  Are the curtains lined?

                                  Yes, all curtains have a polyester/cotton fabric lining. Colour Ivory. You can upgrade to a blockout lining for extra thermal protection.

                                  If you require alternative backing please refer to a Curtain specialist.


                                  Which style of curtains are available?

                                  Resene Curtain Collection fabrics are available as:

                                  • Fabric only, arrange your own making
                                  • Custom made pencil pleat
                                  • Custom made dutch pleat
                                  • Custom made inverted pleat
                                  • Custom made roman blind
                                  Pencil pleated curtains
                                  Pencil pleat
                                  Dutch pleat
                                  Dutch pleat
                                  Inverted pleat
                                  Inverted pleat
                                  Roman blind
                                  Roman blind

                                  If you would like another curtain style many curtain specialists offer the Resene Curtain Collection - click here for a list of curtain specialists.


                                  How much should my track extend out from each side of the window?

                                  In most cases, your track should extend 20cm on each side of the window. This allows room to draw the curtain back from the window.


                                  Can I wash these drapes?

                                  See our care instructions for information on how to care for your Resene curtains. The fabric types are listed on each fabric’s information page.


                                  Do you have a brochure I can take away?

                                  Yes, you will find the brochure in any Resene ColorShop.


                                  Will the curtain be to my exact measurements?

                                  Yes, to the nearest centimetre (+/-).This means the curtains supplied may be 1cm longer or shorter than required and this is the industry standard allowance.


                                  Can I cancel my order if I change my mind?

                                  No, these curtains are made to order, and are non-refundable. Once your order has been placed, it cannot be cancelled. It is very important to check your measurements are correct before placing an order, for this reason.


                                  Can I add to/change my order?

                                  Once production has started, you cannot make changes to your order. If you wish to order more drapes you will need to place another order.


                                  Can my order be charged to my Resene account?

                                  Yes but the charge cannot be credited if you change your requirements. All payments and charges must be final before the order is placed.


                                  If the design/colour I select is not available, will my order be placed on backorder?

                                  If you wish to place your curtains on backorder this service is available, and you will be given an approximate availability date.


                                  How do you ensure the curtains are consistent in colour?

                                  Each pair of curtains is made from the same batch of fabric.


                                  Where do you deliver my order to?

                                  You can have your order delivered direct to your home, or to your nearest Resene ColorShop . If delivered to a private address it will be sent by courier with signature required.


                                  What is your returns policy?

                                  Curtains are non-returnable, unless the product has a manufacturing defect.


                                  I have found a fault on my curtains, what do I do?

                                  You will need to return your curtains to the Resene ColorShop where you placed your order, along with a copy of your receipt. Your curtains will be returned to the manufacturer for assessment, and a replacement will be sent if appropriate. If you have ordered online, you will need to contact update@resene.co.nz to organise a return.


                                  I have been sent the incorrect item, what do I do?

                                  Return your incorrect curtains to the Resene store where you placed your order to organise return/replacement. If you have ordered online, you will need to contact update@resene.co.nz to organise a return.


                                  Do the Resene Curtain Collection fabrics have a fire rating?

                                  No. See the Fire rating information sheet for more detail on fire ratings for fabric.


                                  What standards do the fabrics meet?

                                  For all the face fabrics, the suppliers are Oeko-Tex certified.

                                  Basfords ensure that all mills work to an international ethical standard and choose to work with reputable mills that export product all over the world. Basfords make regular visits to all the mills to ensure these standards are being adhered to.


                                  Resene Paints Ltd

                                  Resene Paints Ltd   – www.resene.com

                                  We would love to hear from you if you wish to use Resene's images, information and ideas for social medial, blogs, newsletters and other media use. Please email update@resene.co.nz and let us know what you need, what it is for and how Resene will be acknowledged as the source of the content. We are happy to assist with most requests.

                                  Our vision is to be respected as a trusted, ethical and sustainable company and acknowledged as the leading provider of innovative paint and colour technology. View Resene’s profile, Quality Policy, Environmental Policy and Health & Safety Policy.

                                  Any personal data, such as name, address, phone, email details, supplied to Resene for the purposes of receiving newsletters, orders etc will be retained by Resene Paints Ltd and used only by Resene Paints Ltd and its trusted agencies for the purposes of communication/promotion/providing service to you. We do not sell, trade or otherwise transfer your personal data to outside third parties. If you wish to opt out of communication from Resene please complete our contact us form. View our full Privacy Policy.

                                  Colours shown on this website are a representation only. Please refer to the actual paint or product sample. Resene colour charts, testpots and samples are available for ordering online.   See measurements/conversions for more details on how electronic colour values are achieved.

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